Here you can quickly find answers to frequently asked questions.
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ANSWER: The supplementary heating should take over the heating process. By gas defrosting, check the solenoid valve opens during defrost. Wait until the temperature is within the heat pumps working area.
ANSWER: Check if the heat source combined with the heating rod is activated.
ANSWER: Put the heat pump in correct level. Mount the defrost tray correctly. Clean the drain hose.
ANSWER: Mount the display connector correctly in the base print. Replace the display. Check that the ground wire is properly mounted to the upper door.
ANSWER: Change the fuse if necessary. Put in the plug into the socket. Turn on the power switch. Turn on the heat pump.
ANSWER: Wait 5 min. and check the compressor again.
ANSWER: Mount the thermostat so that hot water has always the first priority. Clean the evaporator gently with clean water. Locate the leak and repair it, fill with coolant. Quantity: See model type.
ANSWER: Put the sensors correctly into sensor pockets.
ANSWER: Condensate water is collected in the defrost tray and passed through the attached defrost hose to floor drain.
ANSWER: Wait for lower ambient temperatures and activate the high pressure thermostat by pressing the reset button. Clean the evaporator gently with clean water. Set the fan speed to max. Enable the high pressure thermostat.
ANSWER: Replace the thermostat / sensor if defective. Activate the high pressure thermostat by pressing the reset button.
ANSWER: It is normal that sometimes water comes out of the safety valve during the heating cycle.
ANSWER: Set the operating thermostat to a higher temperature.
ANSWER: Switch off the radiator / floor heating cycle, if one is installed. If necessary turn on the supplementary heating. Heating rod / boiler.
ANSWER: Turn on the heat pump.